Frequently Asked Questions
When should I schedule my pool opening?
Schedule your pool opening before March 15th every year to receive discounted rates and priority scheduling! Keep an eye out at the end of February – we send all current customers a reminder by direct mail and email. If you have a date that you MUST have your pool opened, you should open at least 3-4 weeks prior to ensure that it is ready to use in time.
As a homeowner, what should be done prior to arrival for the pool opening?
Please have the following prepped prior to the technician’s arrival of your scheduled pool opening:
Water and debris should be removed from the top of the pool cover to avoid additional labor charges; please leave gates unlocked to ensure we have access to pool and all equipment; if you have a cover bag or box, please have it easily accessible to technicians; the electricity must be turned on to the equipment; the water level must reach mid-skimmer to allow start-up of pump and filtration system; and all ladders, handrails, pool directional nozzles, and baskets will need to be easily accessible.
*If a return trip is required because the above referenced is not done prior to arrival, a return trip fee will be charged.
What if we have pets in the yard?
We ask that you please make sure that there are no dogs or other animals loose in the yard on the day of service. We understand that homeowners have pets, but we request that for the protection of our technicians, and your pets, that you keep them indoors at the time of service.
Will appointments be held if it is raining on the day of service?
We will try our best to get to all the jobs that we can, weather permitting. Due to inclement weather, it is possible that your appointment may be rescheduled. The appointment date may be pushed out up to a week after the original scheduled date, depending on your location. We appreciate your patience while you wait for your rescheduled date. If you must have your pool service performed by a certain date, please schedule your appointment a few weeks in advance to allow for any weather-related delays.
What can I do to get the pool cleared after opening?
After opening – let the filter run as much as possible and watch the pressure. Cartridge Filters will need to be taken apart and the cartridges should be cleaned. Sand Filters should be backwashed often. DE Filters should also be backwashed, and taken apart and grids should be hosed off completely. After no more than 36 hours, the water should be tested. This can be done by taking a sample to your local retail pool store. Additional chemicals based on test readings should then be added. Allow the filter to circulate these additional chemicals and continue to watch pressure and backwash/rinse.
If you cannot get the water clear, we would first schedule a service call to blast the water with a heavy dose of chemicals, and then the homeowner would need to update the office with the pool’s condition every 24 hours and continue to backwash/rinse. If the homeowner does not know how to backwash/rinse or clean cartridges/grids then a service call, filter cleaning, and a Pool Orientation must all be scheduled.
Why didn’t the technicians vacuum my pool at opening?
Due to the presence of algae in many pools upon opening, the technician is not able to see the bottom of the pool. The technicians are strictly prohibited from vacuuming the pool if we cannot see the bottom, as this can result in clogging the skimmer, filter equipment, and underground pipes. You may schedule a separate cleaning service once the water is clear enough to see the floor of the deep-end.
Why can’t you clear my green pool in one visit?
It is important that all new pool owners understand that there is nothing that can be done to clear a green pool in one visit. Clearing a pool takes time, effort and a lot of patience. If we opened your pool, then we only added the opening chemicals, meant to jump-start the chemical process, but these chemicals will dissipate after 24-48 hours. We strongly suggest that after that time, the homeowner takes a sample of the pool water to their local retail pool store to be tested, and follow the chemical recommendations based on those readings. If you would prefer to send us a copy of the chemical readings and recommendations, we are able to advise you on what chemicals are needed and what we recommend. We are also able to put together a chemical package for you and deliver free of charge at your next scheduled service.
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